1. who we are
tixity is a ticketing technology company with offices in Lebanon, the UAE, and Hong Kong. When we say "tixity," "we," "us," or "our," we mean the tixity entity responsible for processing your data.
For questions about this policy, contact us at privacy@tixity.com.
2. what data we collect
We collect data to provide our ticketing services. The types of data depend on how you interact with us:
information you provide
- Account data: name, email address, phone number, company name
- Transaction data: payment information, billing address, purchase history
- Communications: messages you send us via forms, email, or support channels
information collected automatically
- Usage data: pages visited, features used, time spent on the platform
- Device data: browser type, operating system, screen resolution, IP address
- Cookies: session cookies, analytics cookies, and preference cookies
3. how we use your data
We use your data for the following purposes:
- Processing ticket purchases and managing event access
- Providing customer support and responding to inquiries
- Improving our platform, features, and user experience
- Sending transactional communications (order confirmations, ticket delivery)
- Analytics and performance monitoring
- Preventing fraud and ensuring platform security
- Complying with legal obligations
4. how we share your data
We do not sell your personal data. We may share data with:
- Event organizers: when you purchase tickets, the organizer receives relevant attendee information
- Payment processors: to securely process your transactions
- Service providers: hosting, analytics, email delivery, and support tools that help us run our platform
- Legal authorities: when required by law or to protect our rights
5. data security
We implement industry-standard security measures to protect your data, including:
- End-to-end encryption for data in transit (TLS/SSL)
- Encrypted storage for sensitive data at rest
- Regular security audits and penetration testing
- Access controls and role-based permissions
- Incident response procedures
6. data retention
We retain your data only as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, we securely delete or anonymize it.
7. your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
To exercise any of these rights, contact us at privacy@tixity.com.
8. cookies
We use cookies to improve your experience:
- Essential cookies: required for the platform to function (authentication, security)
- Analytics cookies: help us understand how visitors use our site (Google Analytics)
- Preference cookies: remember your settings and choices
You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.
9. third-party services
Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. children's privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us and we will promptly delete it.
11. international data transfers
We operate globally with offices in Lebanon, the UAE, and Hong Kong. Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
12. changes to this policy
We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
13. contact us
If you have questions, concerns, or requests regarding this privacy policy or your personal data, contact us:
- Email: privacy@tixity.com
- Address: tixity HQ, 24 Beit Mery, Lebanon
- Support: support@tixity.com